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30-Day Money Back Guarantee
If for any reason you are not satisfied with your AlphaSmart purchase,
simply return the items in their original condition to us within 30 days of
your receipt of the items, and we will refund your money (less original
shipping charges).When returning your AlphaSmart,
follow the instructions below.
AlphaSmart Return Instructions
When you have a problem with your AlphaSmart, first read the Troubleshooting Guides in the AlphaSmart Technical Support section. If this doesn't solve your problems, then:
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Call the business which sold you the AlphaSmart, email AlphaSmart at support@alphasmart.com, or call AlphaSmart Service toll-free at
800-763-0259. |
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If the unit needs to be returned to the factory for repair, it must be assigned an RMA (Return Material Authorization) number before it is returned. To receive an RMA number, call AlphaSmart
Direct at
800-763-0259 or e-mail support@alphasmart.com with the following information: |
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A detailed description of the problem. |
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The serial number of the unit.
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The name and the address to which the unit should be returned.
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If you don't have e-mail, you may fax the above information to
800-295-4985. Be sure to include your fax number. You may also call
800-763-0259. This information is put into AlphaSmart Direct's RMA database used to track returns.
Only the AlphaSmart Direct office can assign RMA numbers. If an AlphaSmart is returned without an RMA number, it will delay its repair and increase the chance that it can become lost.
AlphaSmart, Inc. will not be responsible for units returned without an RMA number. |
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Write the RMA number on the outside of the box, and on the inside. |
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Tape a short, detailed note to each AlphaSmart explaining the problem (include the RMA number on each note). |
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Ship the damaged AlphaSmart to the address given when you receive your RMA number. |
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You will be sending the AlphaSmart to a repair center, not the AlphaSmart
Direct office. Your repaired AlphaSmart will be returned to you within two weeks of receipt. If damages are due to accident or abuse, then you will be charged for the parts replaced and repair handling fee.
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